Penerapan Total Quality Management (TQM) di Pendidikan Tinggi : Antara Idealisme dan Kenyataan. Jurnal Eksplora Informatika, [S. l.], v. 4, n. 1, p. 53–62, 2016. Disponível em: https://www.eksplora.stikom-bali.ac.id/index.php/eksplora/article/view/95. Acesso em: 19 sep. 2025.